Employment Support

Department for Work & Pensions

A Jobcentre Plus Work Coach is available on a Wednesday and Friday afternoon at Braunstone Civic Centre, Kingsway LE3 2PP.

Appointments must be made in advance through Customer Services. The phone number is 0116 289 0045 or you can use enquiries@braunstonetowncouncil.org.uk to enquire by email.

Find out about the help for Universal Credit claimants aged 18 to 24 to find a job, work-related training or an apprenticeship though the Youth Offer by following the link in the panel below.

Advisory, Conciliation and Arbitration Service (Acas)

Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. They also offer training and help to resolve disputes. Further information is in the link below.

WorkWell focuses on early intervention and support, offering participants an expert assessment of their health-related barriers to work along with a tailored plan to address these, and serves as a pathway to other local services to help people get the support they need. 

The service is available to anyone with a disability or health condition who:

• Needs support to remain in work

• Needs support managing a condition in order to return to work from sickness absence; or

• Needs support to start work.

Services

Dedicated work and health coaches can provide:

• An initial assessment of barriers to employment

• Return-to-work/thrive-in-work planning, with clear objectives that address physical, psychological and social needs

• Employer liaison. If the participant consents, the employer can be contacted to share the work plan and provide advice

• Advice on workplace adjustments

• Personalised work and health support with follow-up as required, including ongoing support in the form of locally determined, low intensity appointments to take stock of progress and recommend further actions and activities.

Referral

Individuals can be referred to WorkWell through their employer, local services within their area, primary care providers such as GPs, Jobcentre Plus and themselves through self-referral.

Connect to Work is designed for disabled people, people with health conditions, and anyone facing complex barriers to employment who want to work but need the right support to get there. The programme is completely voluntary and free.

How it works

Connect to Work follows a simple, proven approach called place, train, and maintain. This means we focus on finding the right job for each person as early as possible, then provide tailored support to help them learn the role and stay confident at work.

What you can expect

People joining the programme can receive:

• Up to 12 months of one‑to‑one employment support
• Help to explore strengths, skills, and work goals
• Support to find suitable job opportunities
• Help preparing for applications and interviews
• Support in the workplace for up to 4 months once employed
• Practical help to overcome any barriers along the way

Who can join?

Connect to Work is open to adults in Blaby who:

• Are aged 18+
• Are disabled, have a health condition, or face multiple challenges
• Unemployed and want to find paid work OR in work but at risk of losing their job
• Would like extra help to get into a job that suits them

You don’t need to have a formal diagnosis, and you won’t be asked to meet any job‑search requirements. It’s completely voluntary and tailored to each person.

How to get involved

If you or someone you know would benefit from personalised employment support, we’d love to hear from you.
Email connecttowork@leics.gov.uk or visit Leicester Employment Hub for more information.